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Privacy Policy – SupportedLivingProperty.co.uk

SLP Investment & Management Ltd

Please read this privacy policy carefully. It explains who we are, how and why we collect, store, use, and share your personal information, your rights regarding your data, and how to contact us or relevant authorities if you have any concerns.

Table of Contents

  1. Who We Are
  2. Our Website
  3. How We Collect and Use Your Personal Information
  4. Transfer of Your Information Outside the UK and EEA
  5. Cookies and Similar Technologies
  6. Marketing Communications
  7. Your Rights
  8. Data Security
  9. Complaints
  10. Updates to This Privacy Policy
  11. How to Contact Us
  12. Accessibility

1. Who We Are

We operate as SLP Investment & Management Ltd, trading as SupportedLivingProperty.co.uk. For more information about us, please see the About Us section on our website.

We handle certain personal information about you in accordance with the General Data Protection Regulation (GDPR) applicable across the UK and EU. As the data controller, we are responsible for the proper handling of your personal information.

2. Our Website

This policy applies to your use of our website: SupportedLivingProperty.co.uk.

We may link to trusted third-party websites to offer additional products or services. These websites may collect personal information independently, according to their own privacy policies. We recommend reviewing the privacy policies of any external sites you visit.

3. How We Collect and Use Your Personal Information

We may gather personal data when you:

  • Visit or browse our website
  • Register an account with us
  • Contact us directly
  • Provide feedback
  • Purchase products or services through our website
  • Post content or participate in surveys, competitions, or promotions

We may collect information directly from you or indirectly through your interaction with our website (for example, via cookies).

The types of personal information we collect may include:

  • Name, address, and contact details
  • Date of birth
  • Payment and bank account information
  • Feedback or correspondence you provide
  • Details about the services we deliver to you
  • Account credentials (username, password)

We use this data to:

  • Set up and manage your account
  • Verify your identity
  • Provide goods and services you request
  • Tailor our website and services to your preferences
  • Notify you of updates to our website or services
  • Enhance and improve our services

We do not knowingly collect data from children, and our services are not intended for children under 18.

Legal Basis for Processing

We rely on one or more of the following legal bases to process your personal data:

  • Consent: You have given explicit permission for us to use your data for specific purposes.
  • Contract: Data processing is necessary to perform a contract with you or take steps before entering one.
  • Legal Obligation: Processing is required to comply with the law.
  • Vital Interests: Processing is necessary to protect life.
  • Public Task: Processing is necessary to perform tasks in the public interest or official functions.
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, unless overridden by your rights.

Sharing Your Data

We may share certain personal data, such as your name and delivery address, with our trusted third-party suppliers to fulfill your orders. Some of these recipients may be located outside the UK or EEA. For details about safeguards in these cases, see Section 4 below.

We may also share information with law enforcement or other authorities when legally required. We do not otherwise disclose your personal information to third parties.

Providing Your Data

You are required to provide essential information (name, email, phone number, delivery address) so we can deliver products or services. We will inform you if any information is mandatory at the time of collection.

We do not transfer your personal data outside the UK to organisations governed by international public law without safeguards.

4. Transfer of Your Information Outside the UK and EEA

Where personal data is shared with recipients outside the UK or EEA, we ensure it is protected by appropriate legal safeguards to comply with data protection legislation.

5. Cookies and Similar Technologies

A cookie is a small text file placed on your device when you visit our website. We use cookies and similar technologies to recognise you, store preferences, and track browsing activity.

For details, please see our Cookie Policy.

6. Marketing Communications

We may contact you with information about our products, services, offers, or promotions, if you have given consent or if it falls within our legitimate interests.

You can unsubscribe at any time by emailing us at contact@SupportedLivingProperty.co.uk or by using the links provided in marketing emails or texts.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion of your data in certain circumstances
  • Receive your data in a structured, machine-readable format
  • Object to marketing communications
  • Restrict or object to certain processing activities

To exercise these rights, please contact us with proof of identity and relevant account details. For further guidance, see the UK ICO website: https://ico.org.uk/.

8. Data Security

We implement appropriate measures to protect personal data against loss, misuse, or unauthorised access. We have procedures to handle suspected data breaches and will notify you and regulators where legally required.

9. Complaints

If you have concerns about how your data is handled, please contact us first. You also have the right to complain to the UK ICO: https://ico.org.uk/concerns/ | Tel: 0303 123 1113

10. Updates to This Privacy Policy

This policy was originally published on 25/08/2025 and last updated on 01/10/2025. We may update it periodically to reflect legal, technological, or business changes.

11. How to Contact Us

For questions about this policy or your data, contact us via:
Email: contact@SupportedLivingProperty.co.uk
Mail: 32 Bickley Avenue, Sutton Coldfield, B74 4DZ
Phone: +44 3333 401050

12. Accessibility

If you need this privacy policy in another format (audio, large print, braille, etc.), please contact us and we will make reasonable efforts to accommodate your request.